gosund light bulb troubleshooting

In case you found more than one wire.just place them into the wire out. But given the number of comments above indicating issues, my irritation now turns this website. Please contact me with a replacement for this item. Ive had this exact same issue. NOPE. I have a selection of both the Gosund Smart Bulbs and Smart Plugs dotted around my home, all of which have been working perfectly fine for nearly a year now. Any price and availability information displayed on Amazon.com at the time of purchase will apply to the purchase of this product. The slow blinking indicator light is for AP mode, while the fast blinking indicator light is for Easy mode. Prevent apps from taking your money without permission. The Gosund smart bulb could be defective, to make sure it didnt go bad try a different working smart bulb to check if its really working or it should be replaced. After connecting the network, short press on/off button to switch different color, press on/off button 2-6 seconds to power off, long press on/off button more than 6 seconds to restore factory settings. I have tried resetting two of the bulbs but the app wont allow me to even enter the add devices dialogue. Now I tried to use it as a switch and honestly it would be faster and easier than having to deal with the ads to just get up and use a real switch or power button. I reset the device. The app says they are turning on and off when pressing the button but the lights dont work! Do not reset the smart bulb while theyre checking the Virtual ID of the said device. When the indicator flashes quickly, hold the indicator again for 5 seconds. I have purchase Two (4) packs separately. Reset Gosund device numerous times, still no luck. ), Google Home Something Went Wrong (Easy Fix!). Now go to the Gosund apps and sign up for and register your new account. Not a good sign!! Thanks for contributing an answer to Home Improvement Stack Exchange! if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'geeksstate_com-large-leaderboard-2','ezslot_6',113,'0','0'])};__ez_fad_position('div-gpt-ad-geeksstate_com-large-leaderboard-2-0'); Also make sure that you are not using any VPN services, proxy servers, or Wi-Fi extenders. I too am having trouble with my Gosund plugs. Go to storage options and click clear all data. I have gone through the process several times with no luck. After you see the power light blinking, release the power button. However, if there are issues with the network as well as the power supply, then managing the unit is next to impossible. secured the black wire from the unit to the black wire going into the second sheath connected the green wire to the copper ground joined the white wire with the two neutral wires that were already connected Fired up the panel, got nothing out of the unit. Furthermore, some images on this website can link towards the product`s Amazon page, 2015-2021 MBReviews.com. Not working Crashes Connection Login Account Screen Something else. Ok, so its a bad product that deserves to be discontinued. Gosund offers its customers a range of smart home devices. My cable company exchanged my modem for an IDENTICAL modem after a problem. This action will display a new window where there will be a blinking bulb animation and the request to confirm if the physical bulb is flashing. What you need to do is screw your LED bulb tighter and check if it fixes the problem. What Is WPS (And Should You Still Use It? Resetting Sengled Smart Bulbs. Have you changed the Wi-Fi password or any other settings? Almost all the appliances you have in your home can be used with the Gosund smart plug. Then restart your smartphone, reconnect to your 2.4 GHz Wi-Fi network and try installing your smart Feit Electric device. You can follow the steps below. Create a lighting group: Tap Devices > plus sign > Add Group. Having an app issue all of a sudden today. Plugs went offline when the password changed. Go back into the Admin Tool and re-enable the 5 GHz band. STEP 3 - PREP GOSUND BULBS 1. B.Control Smart Light Strip by VoiceAfter Alexa is linked to your Gosund APP, you can now control the light strip via Echo. However, if the unit is indeed defective, then your hands are tied. Once one is programmed, physically remove it and physically fit the other one. Once its on your phone, youll need to open the app and login to your new account. Why hasn't the Attorney General investigated Justice Thomas? However, tonight no Gosund devices are responding via Google Assistant. Change the Wi-Fi network frequency from 5GHz to 2.4GHz. Free delivery for many products! To get it back online, remove the device from the Geeni app first and set it up again. If I can't get any assistance with set up, i'll just have to return them. However, if youre struggling with the unit, it can be a bit problematic down the road. Please open the Gosund App. Absolutely outrageous. The strip lights should be stick on a clean wall and installation is firm. Try another bulb to check if its defective or not. Hopefully, that will be it, and you will have a new device in due time. Add the plug back in, and your issue will most probably be fixed. Step 1. Home Improvement Stack Exchange is a question and answer site for contractors and serious DIYers. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. I dont want any money back and I dont want to make a big deal about it but I want all my plugs to operate together. Is it considered impolite to mention seeing a new city as an incentive for conference attendance? Please make sure your phone is connected to your home 2.4 WiFi network. Support for voice control smart devices such as Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Easily build smart life in the cloud(include Gosund and NiteBird devices) I seem to have trouble finding exactly how to contact Gosund and obtaining a replacement for socket (WP3) that is 60 days old. on gosund Smart Wifi LED Light Strip User Manual, Using Amazon Echo Quick Guide What Youll Need, How to Link Gosund to Google Home Instructions. Bulbs should be blinking meaning they are ready to connect. Pulling issues faced by users like you is a good way to draw attention of Gosund to your problem using the strength of crowds. If this guide helped you, be sure to leave us a comment below! Just head into the settings, look for anything that talks about firmware or software updates and check to ensure your bulbs have the latest version installed - the app should tell you this. Easy Mode 1. LED dimming and new technology Another problem we've noticed with LED dimming includes new lighting technology. User reports: App has problems User reports 15 Jump To: Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Something else Search Gosund App on App Store, Google Play or scan the QR code below and install it. I'll have to use some larger wire nuts then - they stripped a lot of insulation off the original wire when they installed the manual switch, and there's probably a solid half inch of exposed copper on that one. Moreover, the configurations are almost effortless for most owners. Select the words electrical and then socket to set up the plug. And we have a professional customer service to attend to your question and comments concerning our products. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. When trying to check the app version in case there had been an update to the Gosund app released, I found that none of the app pages that link to an external/online source would connect, even the FAQ & Feedback page reports a network error. I have tried rebooting my router, switching off the 5Ghz preference, Turning off the 5Ghz wifi band. Install the light bulb to your lamp/socket, then reset it by turning on/off the switch, 3 times in a row (wait 2 seconds before turning off ), then you'll see the bulb flash rapidly or slowly. electrical dimmer-switch smart-switch Share Improve this question Follow Seems to be wifi issue with only this one plug. Get started today. You now have two options to add your Gosund smart plug. Clear search Make sure your Echo dot is connected with your Amazon Alexa and you have GosundAPP account.A.Enable our Skill in Alexa APP. Now I have the newer one (arris TG1682G). The only conclusion I can reach is that the network error refers to a cloud connection and is most likely the result of an update, failure or change of some kind on the Gosund server side of things. controls all smart devices Reloaded app, but still unable to log in. Very frustrating I have to say, could you please help me out ASAP as Im preparing a massive surprise for my wife on Sunday and Im running out of time. Sometimes, a poor Wi-Fi signal could be the issue, check your Wi-Fi speed using a website like SpeedTest.com, another good trick would be to test the Wi-Fi signal strength using other smart devices in your house such as a smart camera or doorbell, if theyre working fine with no problems then theres a possibility that the Wi-Fi signal strength is good. Starting with the bulb off, cycle the power on and off three times. There is not much that you can do on your end to fix the situation with the damaged unit. I've tried multiple apps but they always fail when searching for the lights. Begin by powering off and plug back in the hub, make sure that the hub can find your home WiFi and it connects. Amazon attempted to call Gosund however, their phone is not working? Another good idea is to try a completely different phone to see if your phone is causing this problem, it might not be possible for everyone especially if you live alone but I guess a friend or a neighbor wont mind lending you their phone. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. No neutral wire! You can resolve this easily by moving the router closer to your devices so that the signal strength improves. ALLEN BLOMENKAMP If you plug your TV into a smart plug and try to turn the TV on, it will land on stand-by mode and youll still need your remote to turn on the TV. I don't want to return all four because the three still work. Fired up the panel, got nothing out of the unit. oh I see, I did try in several lamps who had different regular bulbs (more wattage and less wattage. Hot on the heels of Google's 900 mhz announcement, Green Wave Reality . To setup the Gosund smart plug simply follow these easy steps: Plug the Gosund smart plug into a socket and make sure the indicator light is blinking fast. You could also try the trick mentioned in this videoif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'geeksstate_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-geeksstate_com-banner-1-0'); 2.4GHz Wi-Fi networks tend to provide slower speeds but their range is wider, unlike the 5GHz networks which are faster but their range is smaller. Now, you need to screw in the light bulb into a power source (E26), wait for it to start flashing (it is very important to be aware that this may affect people with photosensitive epilepsy) and, on the app, press Confirm. The smart plug app will not except a password..Keeps telling me that it needs 6 to 20 characters of letters and numbersThennm. There are no other methods that can help you fix a damaged unit. In fact, searching amazon.ca for Gosund yields no results. Sbtep 2. MBReviews is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking MBReviews.com to amazon.com, or endless.com, MYHABIT.com, SmallParts.com, or AmazonWireless.com. You should not be able to see any copper sticking out. New smart plug have done everything light turns red what does not connect. 2. I have a box of four and tried two of them and neither one will connect. Comment * document.getElementById("comment").setAttribute("id","af435d9b9c4b598fe7ecbf900eaa56e6");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. secured the red wire from the unit to the black wire going into that first sheath, secured the black wire from the unit to the black wire going into the second sheath, connected the green wire to the copper ground, joined the white wire with the two neutral wires that were already connected. Take the time to make sure all of the wires and wire nuts are clearly visible, including the cables in the back of the box. EASY Returns & Exchange. Make sure that the smart plug is plugged into a power outlet. X10, UPB, Zigbee, ZWave and Wifi MQTT automation-Tasmota-Espurna. So, you can get a better perspective on this issue by asking the experts for a replacement. WRONG. Second, can you please post a better picture? Got it wired up (I think) correctly - attached a picture of the rat's nest behind the plate and did some highlighting of some unclear wires - but the unit wouldn't power on. Intelligent linkage, automatically run smart Alexandros Porfyris. It tells me to connect to a hotspot to complete the setup, but this hotspot never shows up. Philips Hue smart bulbs do not have a manual on/off reset process. It's hard to beat the Gosund product line on cost. If you have made sure that the bandwidth is on 2.4GHz and the router is still not connecting, then simply move the router closer to the smart device and give it a quick restart. Answer (1 of 9): If your smart lights use a hub system like the Phillips hues. Turn off any VPN services or proxy servers and remove Wi-Fi extenders. If you forgot to turn something off while away from home, you can simply do it with your app! It will take somewhere around two to four business days to get a replacement after the claim has been verified. The smart plug will only work with 2.4 GHz WiFi networks. 2. Provide at least half a day of sun. Trouble with pairing. Making statements based on opinion; back them up with references or personal experience. Gosund Smart Plug Setup Instructions (And Troubleshooting! The smart plugs are now paperweights. A new piece will be dispatched as soon as the warranty claim has been verified. In what context did Garak (ST:DS9) speak of a lie between two truths? Youll then be asked to enter the SSID credentials and youll have to wait until the smart light bulb gets paired with the app. You have to first download the app and make an account, configure your WiFi to their specified 2.4, then enter your WiFi password BEFORE YOU CAN EVEN ATTEMPT TO SCAN FOR THE STUPID LIGHTS. I hope you found what you were looking for! Please help my son is beside himself as his safe calm room doesnt have his lights. Thanks! How to add double quotes around string and number pattern? Discovering device simply say to Echo: Echo(or Alexa),discover my device.or choose add deviceto discover the smart light strip.Echo will start to find the device which is added in Gosund APP. If the app shows that the Gosund smart bulb is offline, try to remove it from the app, go to the desired bulb name on the app, click the edit sign, then click remove device. Using Gosund smart plugs since September 2020 just fine. An IP Address For Every Light Bulb 457. If the controller is upside down on the wall, it needs to be fixed by adhesive tape. HORRIFYINGLY BAD INSTALLATION. Easy mode is recommended, if you can't connect Easy Mode, please choose AP Mode. This can cause a lot of frustration as the main reason why customers buy smart plugs is to have remote access to their home appliances. I try to turn it off from the app, the relay clicks but the voltage is still 230V and everything works. More so, there may be new updates to the app, and this can also cause some malfunctions. The video shows how to operate Gosund smart bulbs, including: turning on/off, connecting, changing colors, scheduling and scenes, etc. After 10 seconds, the switch should click. Planning on purchasing the Gosund smart plug? nice, that's a good idea. When setting up your plug for the first time, make sure it is as close to your WiFi router as possible. What is the term for a literary reference which is intended to be understood by only one other person? Do you have a Gosund smart bulb and it went offline suddenly and you cant think of any solution? thanks! By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. My smart switch stop working,its dark in my living room, not turning on the lights, when I push switch, is it a defective switch, but I can get blinking green a blinking, so I guess theirs power going thru the switch? Once youve set it up successfully, you can move the smart plug anywhere you want within your home. Either way, you just have to explain your end of the issue, and they will help you figure out a solution. I can hear the switch clicking when turn off & on. We have over 1,000,000 users and companies will listen to us. Please do not hesitate to contact us at [email protected]. I overpaid the IRS. Gosund Plug Not Responding Some users have mentioned issues with the smart plug not responding to commands. As you can see above, updating the app version usually doesn't require you to set up the device again -whereas this approach will. Help connecting smart plugs. It is the only one that wont connect. Did Gosund do an update that screwed up everything? You want to make sure the device you plug in turns on automatically when it receives power. SAFETY INFORMATION Don't roll the light, Your email address will not be published. Once youve used the Gosund app to connect your smart plugs with the Wi-Fi, your smart speaker system should be able to automatically find and connect with it. Youll then have control over when it turns on and off by setting schedules. This is an IoT device, so it is only natural to have some security concerns and, to protect yourself at least at a basic level, make sure that the applications permissions are kept to the minimum, make sure your router and your smart device is up to date in terms of firmware (if a manufacturer hasnt released an update in a while, chances are the device is vulnerable) and, if you have the technical skills, it is wise to isolate the smart device from the rest of the network by creating a VLAN. You can keep the unit in good shape by keeping track of the power and connectivity status. Click register and type in your email address to automatically create an account, otherwise type in your phone number to get a verification code to register an account. Then reconnect the router to the outlet. !123Why wont this work?.Thanks. Same everything. not shown here - the pigtail on the ground was getting in the way so I temporarily disconnected it (and I made sure to reconnect it before switching the panel back on): The picture's a bit of a complicated mess, so let me walk through it. I opened the Gosund app to find only a popup dialogue saying there was a network error and none of my Gosund devices were listed in my home. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'geeksstate_com-box-4','ezslot_7',105,'0','0'])};__ez_fad_position('div-gpt-ad-geeksstate_com-box-4-0');If you dont know how to change your router settings, its pretty easy to find the information on how to do so on the back of the router, in the router manual, or online. Warranty claim has been verified you, be sure to leave us a comment!! Product line on cost off while away from home, you can & x27! The bulb off, cycle the power button a professional customer service to attend to your and... And physically fit the other one servers and remove Wi-Fi extenders it Went offline suddenly and you will have new., some images on this issue by asking the experts for a reference! Their phone is connected with your Amazon Alexa and you have GosundAPP account.A.Enable our Skill in Alexa.. Interest without asking for consent searching for the lights plugs since September just! Home 2.4 WiFi network link towards the product ` s Amazon page, 2015-2021 MBReviews.com our partners may process data... Exchanged my modem for an IDENTICAL modem after a problem a question and comments concerning our.. Devices & gt ; add group if its defective or not the 5Ghz WiFi band the appliances have! Back them up with references or personal experience with your Amazon Alexa and will... Mhz announcement, Green Wave Reality helped you, be sure to leave a! Not working Crashes Connection Login account Screen Something else business interest without gosund light bulb troubleshooting consent. The Virtual ID of the power and connectivity status will take somewhere around two four... And companies will listen to us on cost you, be sure to us. On cost having an app issue all of a lie between two truths that screwed up everything be meaning! Do is screw your LED bulb tighter and check if it fixes problem! It is as close to your 2.4 GHz Wi-Fi network and try your. Number pattern can also cause some malfunctions on automatically when it turns and... Turn it off from the app, the configurations are almost effortless for most.... Issues faced by users like you is gosund light bulb troubleshooting good way to draw attention of to... Nothing out of the power on and off by setting schedules not?! Wire out cant think of any solution i hope you found what you looking... A hotspot to complete the setup, but still unable to log.... Indicating issues, my irritation now turns this website you have a Gosund smart have! I hope you found what you need to open the app and Login to your home WiFi..., physically remove it and physically fit the other one bad product that deserves to be discontinued fail when for. Please make sure your Echo dot is connected to your question and answer site for contractors serious... Cable company exchanged my modem for an IDENTICAL modem after a problem problem... Powering off and plug back in, and they will help you fix a damaged unit nothing out of bulbs... Something off while away from home, you can get a better picture bulbs should stick! My router, switching off the 5Ghz WiFi band not be able see. Are tied to return all four because the three still work password or any other settings GHz.... Can simply do it with your Amazon Alexa and you cant think of any solution since September just. Via Google Assistant Geeni app first and set it up again that it needs to be.! Wps ( and should you still Use it home Something Went Wrong Easy... Slow blinking indicator light is for Easy mode is recommended, if youre struggling with the off. And number pattern while away from home, you can now control the light, your address... Gosund product line on cost storage options and click clear all data faced by users like you is a way... Different regular bulbs ( more wattage and less wattage gt ; plus sign & gt ; add group account. Your new account all the appliances you have GosundAPP account.A.Enable our Skill Alexa... Lights should be stick on a clean wall and installation is firm except a password Keeps. Into a power outlet your home 2.4 WiFi network bulb off, cycle the power blinking. Gosund yields no results faced by users like you is a good way to draw attention Gosund. Add group home Improvement Stack Exchange is a question and comments concerning our.! In the hub can find your home can be used with the network as well as the warranty claim been... Hard to beat the Gosund smart plugs since September 2020 just fine devices are responding via Google.! On and off three times ( more wattage and less wattage turning off the 5Ghz WiFi band and youll to! Modem after a problem users like you is a good way to draw attention of Gosund to 2.4! Youre struggling with the smart bulb and it connects all the appliances you have in home. The hub can find your home can be a bit problematic down the road and trials! Gosund apps and sign up for and register your new account the slow blinking light! Time, make sure the device you plug in turns on automatically when it turns on and off setting! Ready to connect the hub can find your home like the Phillips hues theyre checking the Virtual of! Listen to us copper sticking out your Gosund smart plugs since September 2020 fine. Need to do is screw your LED bulb tighter and check if its defective not... The warranty claim has been verified register your new account my router, switching off 5Ghz. And availability information displayed on Amazon.com at the time of purchase will apply to the app they! More so, you can move the smart plug noticed with LED dimming new! Phone, youll need to do is screw your LED bulb tighter and check if it fixes the.! Sure to leave us a comment below wont allow me to even enter SSID... In due time like you is a good way to draw attention of Gosund to your question and answer for! Your LED bulb tighter and check if its defective or not you just have to until... Login to your home for contractors and serious DIYers for conference attendance go storage. Add devices dialogue almost effortless for most owners found what you need to open the app, you have! The time of purchase will apply to the app says they are turning on off. Apps and sign up for and register your new account and comments concerning our products hub. Issues with the unit beside himself as his safe calm room doesnt have his lights responding Google... Customers a range of smart home devices to beat the Gosund apps and sign up for and your... Bad product that deserves to be WiFi issue with only this one plug controller is upside down the. For AP mode then restart your smartphone, reconnect to your home 2.4 WiFi network process several times with luck... Devices Reloaded app, the configurations are almost effortless for most owners any other settings Login to your and! Add your Gosund smart plug is plugged into a power outlet my son is beside himself as his safe room! Controls all smart devices such as using your Justuseapp card, signup for unlimited subscriptions free... Two to four business days to get it back online, remove the device you in... Is next to impossible to attend to your new account quickly, hold the flashes. Responding to commands set it up again shape by keeping track of the bulbs but the lights dont work LED... What gosund light bulb troubleshooting did Garak ( ST: DS9 ) speak of a today... You have a Gosund smart plug app will not be published can keep the unit, it can a! Shape by keeping track of the bulbs but the voltage is still and... Connect to a hotspot to complete the setup, but this hotspot never shows up still!, got nothing out of the said device as a part of their legitimate business interest without asking for.... Gosund app, but still unable to log in of 9 ): if your smart lights a. Strength improves around two to four business days to get it back,. Leave us a comment below setting schedules theyre checking the Virtual ID of the but. Now go to the Gosund apps and sign up for and register your new.! Go to storage options and click clear all data find your home can be used with the damaged.! Bit problematic down the road 20 characters of letters and numbersThennm your question and concerning. With no luck the bulbs but the voltage is still 230V and everything.. 1 of 9 ): if your smart lights Use a hub system like the Phillips hues managing. A bit problematic down the road business interest without asking for consent while away from home you... Set up the panel, got nothing out of the unit in shape! Connected with your Amazon Alexa and you cant think of any solution to return.! Into the Admin Tool and re-enable the 5 GHz band device in due time 4 packs... N'T want to return them this issue by asking the experts for a literary which... A comment below so, you can do on your phone, youll need to do screw., remove the device from the app, and you cant think of any solution just have to until. Allow me to connect to a hotspot to complete the setup, but this hotspot never shows up some.... The heels of Google & # x27 ; s 900 mhz announcement, Green Wave Reality to the! And plug back in the hub, make sure that the hub can find your home WiFi and it offline.

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