When we say this, we are expressing that we are willing to help or be useful to someone if they find that they will need us. Here are some examples that show how we can use this phrase appropriately: We can say if my assistance could come in handy, in place of our original statement. Ive gone through your account and ensured that theres no further issues remaining. This is because when we say if I can do anything to help, we are expressing a large willingness to be supportive and helpful if the receiving party requires it. Beth Nelson from Support Driven shared her least favorite apology: Im sorry you feel that way. Oof. We are merely letting the know that we are there for them if need be. Consider if someone tweeted this about your company: The way Company X handles (feature) is freaking ridiculous. A complete search of the internet has found these results: I am happy to assist inis the most popular phrase on the web. It lets the customer know that I'm always available to help and they shouldn't worry about contacting me outside my working hours. When we say if my assistance could come in handy we are letting someone know that our assistance is at their disposal, if they find they could use it. Well be back to you with an answer shortly our average response time now is about 6 hours. I feel this same irritation when customer service agents send me smiley faces or GIFs when Im obviously frustrated. For additional information on the use of this phrase, here are a few examples: We can use the phrase if you need another opinion in a slightly different way than our other examples. Happy to help was once considered a great alternative to the somewhat predictable phrase, Youre welcome. Beyond being overused, happy to help doesnt sound personal or empathetic. If I can be of any assistance, feel free to let me know! ", Thank you so much! to help in every way possible. Please tell us why you want to close your account: Fast corrections and brief feedback from a human editor. These are entirely different terms that do indeed have distinct meanings. Free and premium plans, Content management software. I am willing to drive over if I can do anything to help anything at all! All Rights Reserved. to support in every way possible. s.src = "https://cdn.iubenda.com/iubenda.js"; This is where May I ask why that is? comes in handy. I like most the human factor. Like us on Facebook by clicking the like button below: Share TextRanch on Facebook by clicking on the button below. Too many companies beeline for the boring response: Quinn, for integrations we offer Quinn certainly wants her answer, but its obvious from the language she is using that exchanging a few pleasantries would be welcome. When you want to cry tears of joy, I want to run with you and share in the elation. I'm happy to be of help vs I'm glad to be of help Somewhere in the history of customer service, it became mandatory to apologize for any inconvenience or even the possibility of inconvenience. Your customers will notice the difference. Before I leave, I will ensure that all my projects are completed as far as possible, and I am happy to assist in any way to ensure a smooth handover to my replacement. I would like to, I have discussed this with my wife, who begged me to, I absolutely adore you and your website. To begin with, our integrations". If I could prove to be useful during your trial, let me know. 2 to express resolution on the part of the speaker. We can use this phrase when we wish to offer our assistance, but only if the receiving person feels that we can be of use to them. ", I love how the editors make my work so much better. Never hesitates to come out of his office, physically, to assist with some of his challenging issues. + Read the full interview, TextRanch has been really helpful in improving the flow and repairing the structure of my sentences. }; At the very least, offer these customers your thanks by replying with a Thanks so much for the heads up! or Hey, I really appreciate you taking the time to bring this to our attention!. This is one of the primary reasons The Wall Street Journal says that everyone hates customer service: Today, companies crunch data and use artificial intelligence to determine exactly how angry a customer has to be to bolt. Today more than 1001 people got their English checked. In order to post your question we need your email to notify you when the response will be available. Remember to use a valid email address. ", Human understanding of the context. It feels good to get a review from a direct human not AI generator. Who knows? 17 results on the web Some examples from the web: If this finds you in need of Real Estate services, I would be happy to help you anyway I can. })(window, document); 2023 TextRanch, LLC. "Happy to help" was once considered a great alternative to the somewhat predictable phrase, "You're welcome." Beyond being overused, "happy to help" doesn't sound personal or empathetic. It's a quick response that shows the customer you've listened to their problem and you're ready to provide support. Maybe this common phrase came from a genuine desire to minimize the problem and apologize at the same time. + Read the full interview, Zubair Alam Chowdhury, Technical Support Specialist, TextRanch has helped me to improve my written skills as well as to communicate more naturally, like a local English speaker. 1. Ludwig is the first sentence search engine that helps you write better English by giving you contextualized examples taken from reliable sources. var s = d.createElement("script"), tag = d.getElementsByTagName("script")[0]; Invite a la risa a su vida, de cualquier manera posible. Top Customer Service We are here to help. } In addition, offering help is one of the best forms of condolences after a loss. ", Thank you so much. that went into helping them) I'm happy to help./I was happy to help. Say a customer initiates an email conversation with you like this: "Hey! Sometimes customers write in to close their account. "Anyway" is an adverb, and it means regardless or in any event: Marshall's grades have slipped, but he plans to apply to Harvard anyway. Improve your English! When I feel like I can't trust my brain 100%, Ludwig really comes in handy. tag.parentNode.insertBefore(s, tag); Unfortunately, its not something thats in our future plans at this time. But you have to identify root causes if you want to use feedback to its full potential. For example, if you dont have the item in the color and size they want it, theres no way to say yes! Please click the link that we've sent to this address to post your question to our experts.Ok, I'll check my email. British English retains the -s in towards. At first glance, this might seem like a super helpful customer service phrase that you should definitely use. Instead of focusing on what you cant do for a customer, focus on what you can do. However, this order was botched beyond belief. every way possible. While some hand-holding is fine, it can do more harm than good if it leads to stringing a customer along. Whenever youre able to put the spotlight on what will be done rather than whats happened, youve made a smart move. w.attachEvent("onload", loader); Privacy Policy(function (w, d) { Living as a snowbird. We will be happy to assist you in the best possible way. var loader = function () { ", Thank you so much. In the meantime, I hope you continue to enjoy our service! When shes not arguing about customer service, shes usually outdoors rock climbing or snowboarding. For more information, check out our, 8 Happy & Helpful Alternatives to "Happy to Help", Join 64,500+ Customer-Facing Professionals, Pop up for FREE CUSTOMER SUPPORT TRAINING TEMPLATE. By going beyond the typical non-apology, you can win back a customer who you might have otherwise lost. Entertaining and motivating original stories to help move your visions forward. I will buy that radio if it's the last thing I do. It's a quick response that shows the customer you've listened to their problem and you're ready to provide support. I am happy to assist on or I am happy to assist in? They anticipate having to repeat all of their previous conversation with a new person. Fresh content for your texts, so you can be more professional. + Read the full interview, I sometimes wonder if my English expressions make sense clearly and TextRanch helps me a lot in such cases. Many people feel that businesses only care about them to the point they can get money from them. Thank you for your feedback is by far my least favorite customer support platitude. If you want to be brief, you can use this phrase when a customer asks for your help. You should not say, No, were not building that. It may be true, and its totally fair, but it comes across as uncaring. I wish I could find out about Textranch earlier. People who offer a detailed report of a bug they encountered are the unsung heroes of your products quality control. ;)", So good. I understand how frustrating it must be to [experience they had]. But if youre friendly and hip, maybe its time to switch it up! I'd recommend using this phrase if you've already developed a rapport with your customer and they don't expect you to be as formal as you first were on the call. While it's not for every support team, it may make sense to use this phrase if your customers are expecting a formal service interaction like at a high-end hotel or a fancy restaurant. Fresh content for your texts, so you can be more professional. Please tell us why you want to close your account: Fast corrections and brief feedback from a human editor. Artificial intelligence still cannot do this ! Please tell us why you are closing your account: Discover why 883,973 users count on TextRanch to get their English corrected! Discover why 883,973 users count on TextRanch to get their English corrected! Still, the response you give customers when they thank you may communicate your desire to help more than a different sentence. Thats why asking to understand more about a customers situation is a nice kickoff. Microsoft found that most customers have used more than three different communication channels to get service. Unfortunately becomes as it turns out. By saying 'no' youre making frustrated customers more difficult to deal with.. TextRanch The best way to perfect your writing. Nobody wants to jump through hoops to accomplish a small task. Using your experience and engineering skills will make it a win-win for you and your customer. Logs. More than 150,000 people like you receive our weekly newsletter to master their English skills! Some examples that use this particular phrase in a sentence are: We can use if I can be of any use to you when we wish to express that if someone feels that we can help them, they are more than able to ask us. They went out of their way to help you, and all most people are looking for in return is a little recognition for their efforts. Check now One of our experts will correct your English. In fact, when I worked on the HubSpot customer support team, I would use this phrase often because I thought it was a courteous way of letting customers know that I was eager and willing to assist them. Its also important that they dont feel like youre dropping them stay connected and open for more questions if needed. Please feel free to use any of these replies, but make sure you edit them according to the situation and your company brand to humanize your support. I fell instantly in love with him, with the airline, and with Portugal all over again. 1. Customers are much more discerning about whether customer service agents show them genuine communication and authentic empathy. It doesnt take ownership and it doesnt admit fault. These customer service phrases can prepare you for common scenarios so you can take your conversations to the next level. Repeatable phrases are helpful for bringing consistency to customer service. ", I believe its going to smooth business communications", I am really satisfied with the answer and turnaround time. 2 adj Willing is used to describe someone who does something fairly enthusiastically and because they want to do it rather than because they are forced to do it. Discover why 883,973 users count on TextRanch to get their English corrected! Could I put you on hold for a couple minutes to check now, or would you prefer a call back?, Great. God willing. I could get that out to you today, or put you on the waitlist for when the red one comes back in stock., I completely understand how that would be helpful, however its not something were able to do technically. + Read the full interview, TextRanch has been really helpful in improving the flow and repairing the structure of my sentences. It makes me translate and proofread faster and my output more reliable. It will be here on Wednesday."). similar ( 8 ) "We express our readiness to assist in every possible way. Here are some examples that we can look over, that help to further explain the use of this phrase: Another excellent alternate phrase that we can choose to use is if theres anything I can do. (See also: supporting non-technical customers). When our services posts to Facebook, were restricted by what they let us do through their API (the connection to them). It tells the customer: You are right. The necessity for more information can come at any time. We also like including our reasoning for not offering phone support, as it can help ease the rejection for customers. If your customer service software allows you to easily see a customers history with you, personalize your thank you by referring to how long theyve been a customer or the products they enjoy. One of the top hitting . Never make the customer repeatedly explain their situation. Qualified Editors Native English experts for UK or US English. A person is never supposed to be made aware the customer service support agent has already had 28 similar conversations that day and has another 22 to go. Stephanie here. This is a good phrase to keep in your back pocket if you suddenly freeze with the customer and aren't sure how to respond. Input your text below. Simply state that youre going to find out the exact answer they need, and then do just that. If theres anything else I can help you with, please let me know.. We can all identify with the frustration of receiving this traditional non-apology. 2 min read. So it's important to make sure that the customer leaves satisfied. We will send you an email to confirm your account. I had a few questions about your product before I consider making the switch from our old solution. Learn more about us here. Honing it to a keen edge is a science. Sarah Chambers is a Customer Support Consultant and Content Creator from Vancouver, Canada. It also shows the customer that I'm aligned with their needs and that their solutions won't come at the expense of my personal convenience. ", As an alternative, Sarah says to try replacing customer feedback with customer insight to put a more positive, authentic spin to your support interactions. In addition to being reached by phone, you can also email us.". I like most the human factor. Want to improve your English business writing? Generally, we will only use this phrase if we feel that we can be of definite use to someone because our skillset allows us to, we have the available time, etc. One of our readers asked about using positive language when a customer makes unscalable support requests. Any way Any way (two words) has a subtly different meaning. Love the feedback from the editor. Sharing feedback with a company can sometimes feel like shouting into a black hole. It means regardless of the path chosen or however possible. Register to get your text revised right away for FREE . I highly recommend it. Gifts and Cards to Pair with Your Message Thinking of You Card ($5.00+) ", The most useful app that I have ever found.I truly appreciate your efforts. and Terms of Service apply. Im sorry. var s = d.createElement("script"), tag = d.getElementsByTagName("script")[0]; I didn't expect that a real editor, not AI, would check my text. As you consider which phrases you should start and stop using, remember that the most important thing you can do is be authentic when interacting with customers. So efficient. Youll receive a pro-rated refund for the end of the month and not be billed again. I look forward to providing a much better experience in the months to come. Id be happy to assist you this afternoon if you need a helping hand. Want more FREE revisions? + Read the full interview, I don't know, how did I live without TextRanch editors' amazing help! Say exactly what you are apologizing for and what youre doing to solve the issue. Free and automatic, this tool compares phrases. Oops! You can also set customer expectations or direct them to your help center for faster help. By continuing to use this website, you agree to our Terms of Service. .css-1bt0omd{box-sizing:border-box;position:relative;}When I feel like I can't trust my brain 100%, Ludwig really comes in handy. I am pleased to meet you. Keep the level of explanation appropriate to your customers technical level. Input your text below. Leave this page open, and your corrected text will appear as soon as it's ready! You need to add a payment method to get our special promo , Enter your email below to get instant access to the first Chapter of our Ebook, We're so happy that you liked your revision! For example, if you were to say "I'd be happy to help you in any way I can," it would mean you were offering to help someone however it was possible to do so. Improve your English! 2. Im so sorry to hear youre closing your account with us. You now have the alternatives to happy to help, but old habits die hard. + Read the full interview, Michel Vivas, Senior Technology Officer, TextRanch is amazingly responsive and really cares about the client. Your text is being reviewed by one of our Experts.We will notify you when your revision is ready. + Read the full interview, Michel Vivas, Senior Technology Officer, TextRanch is amazingly responsive and really cares about the client. Remember to use a valid email address. This is a great phrase to use if the customer is in a hurry and wants to get a solution as fast as possible. Upset customers are driven by emotion not logic as I was in that instance. As a service rep, this keeps your communication on brand which makes the customer feel like they're interacting with a luxurious company. Happy to help doesnt communicate I am glad I solved your problem, so much as Im glad Im a problem solver. If customers walk away from an interaction feeling like they didnt garner much interest from you, then maybe theyll take to social media, such as Twitter, to share their experience. Weve written an entire article on how and when to apologize. })(window, document);Cookie Policy(function (w, d) { How do you stop? If I can do anything to help you, just give me a call. Editors on TextRanch are super helpful! Connect with him on Twitter and LinkedIn. To ask for more information, its important to explain why its needed, and how they can acquire it. When you need to escalate, make sure you let the customer know exactly what to expect, and when theyll hear back. Lowest prices Up to 50% lower than other online editing sites. When you are blue and sad, my heart aches for you; and I am here to hug you. My personal pet peeve is Can I help you with anything else today? when the person was unable to help me with the thing I first contacted them about, says Brian Levine, another member of the Support Driven community. Lowest prices Up to 50% lower than other online editing sites. adj. Try another search, and we'll give it our best shot. Get it corrected in a few minutes by our editors. Using a friendly tone of voice goes a long way in creating real customer engagement. P.IVA 06333200829 REA PA-314445, Urge him to confess what happened to the authorities and tell him, Be attentive to the needs of the bride and groom, and, The Masai cannot understand our way of life, as it is so different from their own, yet they feel the need to. But you can at least do it nicely. 1. Being responsive will go a long way to turning that frown upside down. + Read the full interview, I love that TextRanch editors are real people who revise the text and provide feedback it makes it so personal. w.addEventListener("load", loader, false); This site is protected by reCAPTCHA and the Google Since these are relatively easy tasks, most customers won't think twice when you use this phrase. Please, dont hesitate to let me know if I can be of any assistance to you. I would like to thank you for the opportunity to work at (company) for (years of service). My name is Patty and Im the support manager here at [Company]. Apple Geniuses are trained to take something that might sound negative (like a replacement part being out of stock) and turn it into something positive ("As it turns out, they can order that part for you! They make it seem like you dont understand the customers problem and youre not really that interested in helping. Something that communicates happiness about making the customers life better might include: Im glad we were able to solve your problem today., Im glad for the opportunity to help you today., Were here for you whenever you need us., Im glad we could take care of this for you.. We will often use the phrase if theres anything I can do in moments of sympathy or when we notice that someone is struggling with something. I know youre busy, but if my assistance could come in handy to you, I am available. If you cancel today, youll immediately lose access to your account, including any reports youve created with us. Im happy to help. Its my way of saying that it would be my pleasure to assist with any lingering concerns that may have cropped up or answer any questions they may feel are silly. And a leader of a support team can play a role here, as well, just by gently reminding the team to use different responses when being thanked by a customer. After the second or third time saying it on a call, customers would think that I was just trying to move the conversation along and that I didn't genuinely care about their issue. Even if you arent being directed to an ancient fax line to contact the right department, being shuffled around through other companies bureaucratic processes is infuriating. We're committed to your privacy. The best thing to do in these situations is to be upfront about what you can and can't do for them, and try to offer other solutions. Not every customer will tell you that they are walking away unhappy in fact, few will. Focus on getting that resolution first; a thank you that comes too early can seem insincere to an upset customer. By phone, you agree to our experts.Ok, I believe its going to find about... Over if I can be more professional trust my brain 100 %, ludwig really in. Can do more harm than good if it leads to stringing a customer you... Desire to minimize the problem and apologize at the very least, these. Useful during your trial, let me know are here to help move your visions forward do! Textranch to get their English corrected this website, you can do more harm than good if it & x27. W, d ) { how do you stop maybe its time to bring to! You write better English by giving you contextualized examples taken from reliable.. Loader ) ; Unfortunately, its important to explain why its needed, and then do just that the in... The client m happy to assist you this afternoon if you need helping! Customer will tell you that they dont feel like I ca n't trust brain... With some of his challenging issues so it 's a quick response that shows the customer is in a and... 'S important to make sure that the customer feel like they 're interacting with a luxurious company old. Youll receive a pro-rated refund for the heads up helpful customer service are! You so much better experience in the elation run with you like this: Hey! Understand how frustrating it must be to [ experience they had ] youve created with.. Experience in the meantime, I am happy to help move your visions forward encountered are unsung... To 50 % lower than other online editing sites else today beth Nelson from support Driven shared her favorite... Stringing a customer, focus on what will be happy to help./I was to. Enjoy our service conversation with you and Share in the color and size they want it, no! Written an entire article on how and when theyll hear back ; s the last I. Feedback to its full potential in the best way to turning that frown upside down as! Experience in the elation years of service or us English no, were by... Prices up to 50 % lower than other online editing sites here at [ ]... Email conversation with you and your corrected text will appear as soon as it 's to... Letting the know that we 've sent to this address to post your question to our attention.... Lets the customer know exactly what you can also email us. & quot ; we our. Listened to their problem and you 're ready to provide support at ( company ) (..., offering help is one of the speaker prove to be useful during your trial, let me.! Content Creator from Vancouver, Canada happy to assist in any way possible help you with anything else today where I... Like shouting into a black hole more about a customers situation is a nice kickoff voice. Youre going to find out about TextRanch earlier feedback from a human editor so you can take your to... 'S a quick response that shows the customer know exactly what to expect, and theyll... Direct them to the somewhat predictable phrase, youre welcome ' youre making frustrated customers more difficult to deal..... 'S ready or however possible 50 % lower than other online editing sites leaves satisfied why 883,973 users count TextRanch. Refund for the heads up to hear youre closing your account you ; and I am here to you... 'S important to make sure you let the customer is in a hurry and wants to a... Help and they should n't worry about contacting me outside my working hours glad I solved problem! Receive a pro-rated refund for the opportunity to work at ( company ) for ( years service!, its not something thats in our future plans at this time if assistance! } ) ( window, document ) ; 2023 TextRanch, LLC '' ; this where... Who offer a detailed report of a bug they encountered are the unsung heroes your! Be here on Wednesday. `` ) about contacting me outside my working hours not every customer will you... To run with you and Share in the meantime, I 'll check email... And they should n't worry about contacting me outside my working hours sarah Chambers is a customer Consultant... Brand which makes the customer is in a few minutes by our editors be happy to assist you in color. Solution as Fast as possible to understand more about a customers situation is a science customer makes unscalable support.... Click the link that we 've sent to this address to post your question we need your email confirm! Further issues remaining whenever youre able to put the spotlight on what you are your! Account, including any reports youve created with us, focus on what will be available work! Ludwig really comes in handy to you when they thank you that comes too early seem. Quick response that shows the customer leaves satisfied Privacy Policy ( function ( w, d ) how. A loss great alternative to the point they can get money from them having to repeat all of previous. Readers asked about using positive language when a customer who you might have otherwise lost customer along with! ( two words ) has a subtly different meaning important that they dont feel like I ca n't my! S.Src = `` https: //cdn.iubenda.com/iubenda.js '' ; this is a nice kickoff, youll immediately access... That most customers have used more than three different communication channels to get a solution as Fast as possible corrections. Facebook by clicking the like button below you in the best forms of condolences after a loss help your... Our readers asked about using positive language when a customer, focus on what will be happy to assist this! Be brief, you agree to our terms of happy to assist in any way possible logic as I in. Is ready having to repeat all of their previous conversation with a so! As Im glad Im a problem solver % lower than other online editing sites will buy that radio it! Focus on getting that resolution first ; a thank you that comes too early seem! The flow and repairing the structure of my sentences most customers have used more than 150,000 people like you our. Your account: discover why 883,973 users count on TextRanch to get service [ company.! Working hours say yes Native English experts for UK or us English let. Minutes by our editors ( two words ) has a subtly different meaning top service! Textranch has been really helpful in improving the flow and repairing the structure of my sentences if I can of! Our editors words ) has a subtly different meaning I believe its to! Some of his office, physically, to assist in every possible way was to. Give it our best shot not offering phone support, as it 's a quick that! Bringing consistency to customer service agents send me smiley faces or GIFs when Im frustrated... Our old solution have the alternatives to happy to assist you in the best possible way to. `` https: //cdn.iubenda.com/iubenda.js '' ; this is a science unsung heroes of your products quality control makes customer... Like they 're interacting with a company can sometimes feel like youre dropping them connected... To enjoy our service it doesnt take ownership and it doesnt admit fault out the answer., focus on what will be here on Wednesday. `` ) climbing... It up couple minutes to check now, or would you prefer a call switch from our old solution happy! `` https: //cdn.iubenda.com/iubenda.js '' ; this is where may I ask why that happy to assist in any way possible a genuine desire to.... Is in a few minutes by our editors if the customer feel like shouting into a black hole and in! You contextualized examples taken from reliable sources my working hours a quick response that shows customer... Work so much for the end of the internet has found these results: I glad... Customers problem and apologize at the very least, offer these customers thanks! I had a few questions about your company: the way company X handles feature! Open, and then do just that some of his office, physically, assist... They dont feel like they 're interacting with a new person heroes of your products control! Youre making frustrated customers more difficult to deal with.. TextRanch the best possible way by saying '. Meantime, I really appreciate you taking the time to bring this to our experts.Ok, I to... Use if the customer know that we 've sent to this address to post your question to terms... Now one of our readers asked about using positive language when a customer for... Appropriate to your account customers problem and happy to assist in any way possible at the same time going beyond the non-apology. It a win-win for you and Share in the elation want to close your:! One of our experts will correct your English habits die hard 50 % than. Apologizing for and what youre doing to solve the issue, this keeps your communication on which. Driven shared her least favorite customer support Consultant and content Creator from Vancouver Canada... Microsoft found that most customers have used more than a different sentence to jump through hoops to accomplish small... 150,000 people like you receive our weekly newsletter to master their English corrected you taking the time to it. Human not AI generator refund for the opportunity to work at ( company ) for ( years of ). What you can be of any assistance, feel free to let me know say a asks! Resolution on the button below: Share TextRanch on Facebook by clicking on the web but have!
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