Not a big deal but I asked the seller about the charge. Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. Everything You Need to Know About OpenSky. Never will use them again. Gain trust and grow your business with customer reviews. Sold an item, shipped out with THEIR label. I have done multiple sales on Mercari. I purchased Roden & Fields and received this. Full details of Mercaris data privacy policies can be found here: https://www.mercari.com/privacy/. (IC3). In this way, Mercari is closer to eBay. I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. Too many sellers who sell to a buyer but won't ship the item. Ordered a children's recordable book, doesn't work at all and they refuse to give me a refund. See what we mean? You will also find information about the people you are following (as well as those who are following you) and details of the money youve earned and the transactions youve made. Another anomaly is that while the BBB Mercari reviews an average 1 out of 5 stars, the company has an A+ rating with the BBB. Contacted seller response was not helpful. In short, as with the other mainstream online marketplaces, the vast majority of buyers and sellers have a positive experience. Mercari does not protect the buyer. Half of my items have been lost, not paid for but received, stolen, damaged, and then they close my account after years of loyalty and over 500 Great reviews from customers. Item will be fake or damaged! I've been sending emails for weeks now and the only answers I get are totally useless and don't do anything. Or Mercari in particular! Companies can ask for reviews via automatic invitations. And then they leave with a smarta** remark. There are petitions, videos, etc. . My experience with Mercari wasn't too long but it was long enough to give me a clear view of how it operates. The Mercari app makes it a simple process for both sellers and buyers. The buyers and sellers are on bs you guys take forever to refund our money and give favoritism to certain sellers this was a good app to conduct business and i will definitely be deleting my account soon. Of course, its easy to doctor photos or take them from an items good side but the ability to get a good view of the things you are buying is reassuring. I questioned the authenticity of DY bracelet when I first received it. Services like eBay, OfferUp, Poshmark, and even Facebook Marketplace all offer a way to recycle your belongings by marketing them to other people. Show more Is Mercari Legitimate? Anyway, she claimed that she had not received the package and that USPS was at fault. They are OFTEN Incorrect! To sell on Mercari, you will need to follow the following steps either online or using the app: To create an account with Mercari, you need to either head over to the Mercari website or fire up the app. Just be aware that with direct deposit the money can take a few business days to materialise in your bank account. Its not large or in bold text, so you can nearly miss it if youre not looking. Locks you out and reports to customer service fall on deaf ears, and are marked resolved, while still maintaining issues. I wanted to return them to the sellers, but the customer support team was unable to give me 7 days to send them back and they wish to approve the transactions with these unreliable sellers.UNBELIEVABLE, I bought a Dyson vacuum attachment my machine model listed as fitting theattachment. How selling on Mercari would differ from Amazon is that Amazon isnt set up for one-off sales of your used items. Sellers & Buyers beware They're ripping you off! They did resolve my issue quickly, but the wait was annoying. I purchased from 6 sellers and had an issue with 5 of the items. . Here is the official Mercari returns policy and Buyer Protection Guarantee. After calling the number from the website I was greeted with a pre-recorded message asking me to leave my name, number, email, address, and item ID as well as a brief summary of the issue. Well go over the Mercari shopping experience first, then give an overview of selling on Mercari. If you use Instant Pay (money is paid in minutes to your debit card) it will cost you $2. Everything we own has a value to others even if this is not apparent to us. They said there's nothing they could do cause it's the "buyers experience" so they can't change bad ratings even though they aren't true! Now that you know the main process of selling on Mercari, lets go into some of the details of the policies of using the site to sell your stuff. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. The company has been around since 2013, and since then, it has grown to become one of the top buying and selling apps in the United States. They immediately took the buyers word that the item wasn't as described. I told Mercari to refund my money as I am not paying more for the item. Don't ever shop with them if you want customer service. I was able to sell 2. You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. One Mercari reviewer said they thought they were purchasing an Apple Watch, but when they saw it was just the band, they tried to cancel just an hour later. Second, don't enter the dimension of the box IT'S OPTIONAL. I duly left the information and waited for a phone call. Before we dissect the good (and bad) of Mercari, lets have a look at what Mercari actually is, how it works, and how the buying and selling experience fares against its competitors. Products used:They dont even care if you havent received any item! Mercari needs to make some changes. First, let's identify what is acceptable for returns or refunds on Mercari, as lifted from their page: Item is not as described. Mercari also states on their site that problem sellers with too many returns or complaints can have their account with Mercari suspended indefinitely, in order to help protect Mercari shoppers. Do not truest or sell or purchase on Mecary! Tap on the stars below balance and Coupons Was this article helpful? None of my items are junk, knock-offs, etc. SOURCE: RATING: REVIEWS: Trustpilot: 3.2 / 5.0: 18K: Apple App Store: 4.8 / 5.0: 1.4M: Google Play Store: 4.6 / 5.0: 368K: Here's what . He then refused to sell to me or accept text messages. Tip for consumers:Never buy fragrance from them. Incorrect/missing item. I have no desire to use them again so the credit is a waste. Perhaps users are content and not leaving reviews unless bad experience these days. The entire sales process on Mercari can be completed remotely, with items shipped direct to the buyer. They have my money and won't give it to me. The customer service is horrible and the "supervisors" are horrible. 3 days later i ended up in the hospital for a very longtime. i'm so pissed i have emailed them so many times!! Do you actually receive the items or is it a scam. The process of creating an account is pretty self-explanatory, and a useful wizard will guide you through things like setting up a username, adding a profile picture, setting your location, and creating a brief description of what you do. Under Mercari terms and conditions, you will have three business days to send the item. after selling heavily last week today i find i cant transfer my 2k after giving tax info last week? I received notice it was out for delivery on April 16th. First, well provide a brief overview of the entire process. Those buying products on Mercari have no membership fee and those selling on Mercari can list as many items as they like for free. Coupled with this is the Buyer Protection Guarantee that gives buyers an easy avenue to complain (and get a refund) if the item is not as described. If they bought it on the morning of 23 and I sent it on the 25th. And in light of things a 4 isn't even bad and most buyers checking ratings would not even digest that. The fast and easy way to sell or buy almost anything. Act with respect for your buyers. Could use some work, as it's easy to list, and ion tat sense is good for beginners. Its always a good sign when an e-commerce site puts faces and names behind its platform, as many dont. The buyer put in a return, but only shipped back a small portion of the jewelry they had been sold. Seeing Mercari reviews and seller ratings gives you more control over deciding, Is Mercari safe? or Is Mercari legit? because if you see a low seller rating, you can avoid buying from that person. Reviews 18,602 Poor 2.5 VERIFIED COMPANY mercari.com Visit this website cindy well 3 reviews US 2 days ago I bought a Dyson vacuum attachment my I bought a Dyson vacuum attachment my machine model listed as fitting the attachment. Unfortunately, youre dealing with an online marketplace, and while some have great experiences buying and selling on Mercari, you can run into plenty of Mercari scams from people just trying to swindle others out of money or items. Not sure were they are actually located! I am always open to offers and often accept . Website itself not very convenient at all. Bought a bag for my wife to replace one that broke. Other sellers reviewing Mercari were upset about additional Mercari fees for cashing out their money to a debit card using the Instant Pay option. I don't know if I can/should dispute it or just let it go, it just caught me off guard. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They will only give credits. It took nearly 24 hours for a representative to get back to me. Too much is going on for Mercari themselves not to know. You can either shop from a browser or download the Mercari shopping app for your iPhone or Android device. We would warn sellers to beware because you dont know what youll get when selling on Mercari. How Mercari works is slightly different for buyers and sellers. : r/Mercari. I will never use this platform again. Once theyre sold, Mercari fees are 10% of the sales price. Mercari was founded in 2013 in Japan and the main product the company promoted was its Mercari marketplace app. Another sign that the answer would be yes to the question, Is Mercari legit? is that the company does list the Mercari contact number on its website. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. So now I am more confident in buying from Mercari. Could use some work, ease of use for beginners, frustrating for veterans. (FedEx 119" L x 80" W x 70" H) (UPS 108" L x 57" around). Tip for consumers:Dont waste your time or money. Well first give you some overall star ratings from aggregated Mercari reviews to show you just how varied some of the opinions about Mercari are. The seller has not shipped the item. Where do these people come from? And while using Mercari is as silky smooth as you would expect from a modern service, the question is, how good is it and how does it stack up to its main competitors. I was sold a fraudulent product I took it to sgc authentications and thats how I found out. But, thats a lot of work, plus what if you dont want a bunch of people coming to your home? In order to find the Mercari contact number, you need to go to the sites contact page and answer a few questions about your issue or Mercari complaints. I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. It follows the trend of other services like eBay and Etsy and arrives in an already packed marketplace. I would not use this platform. To view your Ratings: 1. This makes it much more difficult to answer Is Mercari good? or Is Mercari reliable?. They do not care about the customer and will blow you off. In January 2020, EcommerceBytes readers rated the marketplaces on which they had experience selling. There is even a section for brands (which can be found here). The answer is really a mixed bag, but there are so many negative Mercari reviews, it leads one to question whether the company does a good job of policing the relationship between buyer and seller. Collectibles, clothes, shoes, electronics, and so on- you name it, Mercari probably has something for you. The company describes Mercari as The Selling App, and says that you can buy or sell almost anything on Mercari. This makes it easier to dissuade conmen from using the service and prevents them from easily re-joining after they have been found out and banned. Poshmark handles purchasers inquiries seriously & logically. Popular Article: Is OfferUp Legit or a Scam? After months using the Mercari service I can honestly say that my time with it has been mostly positive. reviews & complaints Mercari Customer Support Rated Extremely Low 0 Resolved 105 Unresolved 0% of 105 complaints were resolved File a complaint Table of contents Claimed business Share Complaints Contacts Mercari reviews 105 Filter by Sort by: Most helpful Most popular S Steven Turpyn of US Apr 06, 2023 3:40 pm EDT Verified customer If you wish to use a Mercari prepaid label (including the $200 shipping insurance mentioned earlier), you will be given the option to Create Shipping Label in the app, on the website, or via the confirmation email you receive. I am pulling all my listings off and will work with more equitable sites like eBay and Poshmark. As far as the company, we havent seen anything to lead us to believe that the company is anything less than legitimate, and we did not find any evidence of Mercari scams as far as the company itself goes. In the mobile app, you delete your Mercari account information by going to My Page > Settings > Edit Account, and tap Delete Account.. WORST WORST WORST. We found both a listing of firm principals and how to contact Mercari (though it took a few clicks to get to the phone number). Mercari is a selling app that aims to make it super easy to sell and buy pretty much anything. SHOP One Mercari first time seller who sold some old jewelry felt she was the victim of one of these Mercari scams. They refused to pay me, even though it was updated DELIVERED. Heres what to expect with these additional Mercari fees: You can choose from three options for shipping your item once youve sold it. Worth it to Sell or Buy? It was gross. Trying Facebook Marketplace now. When you purchase an item on Mercari, we hold payment to your seller until you confirm you've received your order and it is as described in the listing. I've been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. Products used:Yet they declined my refund due to photos. Never again. Stay away from this site or you could lose everything you paid. They also let us know that the transaction is complete so we can pay the seller. Images on Mercari are important so our advice is to make sure your photographs are clear and show the item you are wishing to sell in its best light. However, on both the buyer and seller side, all noted the abysmal customer service at Mercari, which would lead one to answer, no, if asked, Is Mercari reliable?, Read More: Review of OfferUp App Features & Benefits. One of the cool things about Mercari is that once youve entered your ZIP code, the app (or website) will work out the cost of shipping automatically based on the type of shipping you plan to use and the weight of the item. Knowing that if you are scammed, they will let you return it, gives you peace of mind. Mercari ranks 419th among Marketplace sites. Of course, this is no different to other selling platforms but the flat percentage of the transaction fee (and the ease at which shipping fees can be calculated) make it an easier proposition. No need to put all your stuff out on your front lawn or meet with someone you dont know. If you don't, you are out the cost of the item initially and get stuck with something useless and a we are sorry letter from Mercari. On top of this, the money paid by the buyer will not be released to the seller until the item is received and is seen to match the description given. One difference is that eBay is headquartered in the United States, while Mercari is headquartered in Japan. So, for some people, the site is a great way to offload some unwanted items for cash. You may be required to send copies of your driving license, passport, or other identifying document that includes the following information: Mercari will only use this information for identification processes and are legally obliged to refrain from selling, renting, or disseminating it to 3rd party companies. When I placed an order there was a $4.25 shipping charge. Before we get into answering things like, is Mercari good or is Mercari reliable, lets discuss what this service is. If youre not aware of the withdrawal policy, you might think youre the victim of a Mercari scam when you see these funds vanish from your account. If you want to people to put a lawsuit together, contact me and I will support you. No. Mercari expert to sell your stuff for you. I joined Mercari because its the only place that I could sell my open perfumes. Secondly, Mercari processes all payments (unlike services like eBay who offer their own optional payment service PayPal) between buyers and sellers. The IRS would like to know where all this money is also? We also ensure all reviews are published without moderation. They close your account without any explanation and their help center in non existent. I tried so hard to be reasonable, and patient. They end up out of the item and the cost of the shipping. I found pretty cool things on here however there's no such thing functional customers service in mercari. While Mercari faces similar security limitations to other online services, in my experience I found it to be a pain free and secure platform with many features in place to ensure buying and selling is relatively risk free. I don't understand how Mercari allows this. Trustpilot Mercari review. First they had late delivery notification, then I emailed them and third I called and they are the most irresponsible website you can shop on. Mercari would not help in anyway. 855-464-7482 website is mercari.com and email is [email protected] This can be attached to the parcel before the item is taken to your local Post Office or shipping center. Then theres the limitation on what can and cant be sold on the service. It was described as the "large" bag but obviously it was not - see photo. As mentioned, the answer to, Is Mercari free? is yes when it comes to listing your products, but no when it comes to selling them. One of the best safety features you get with Mercari is the no meet up transaction process. We believe ratings create trust and transparency in the marketplace. 'In honor of imnotlegolas for starting this subreddit.'. Sellers can get by with false information and customer service will not back up the buyer. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Their team has been unhelpful to work with and hasn't resolved my issues in any instances which has left me frustrated and not wanting to use this platform anymore to sell my items. I saw the part did not fit my machine. Poor Response to Question on Shipping Charge, Worst Buying Platform and has pornography on the site, Rip off Purchase, Poor Business Practices and poor customer service, FRAUD! Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, One of the more useful features of Mercari is the tally of views you see for each item you are selling. Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! In the search male with male pornography was shown. Is Mercari legit? If you are trying to decide which platform to sell on, please choose eBay or Amazon instead. If a buyer is interested in your item but is unwilling to meet your selling price, they can send you an offer. Save your time and money. If this is required, you will receive an email or in app notification requesting information and detailing the process of providing it. They gave me 4 stars for not sending it fast enough. Not received the package and that USPS was at fault an ultra-simple user that. Functional customers service in Mercari with these additional Mercari fees: you contact... Products used: they dont even care if you dont know what youll get when selling on Mercari differ... Browser or download the Mercari service i can honestly say that my time with it has mostly. Refuse to give me a refund mercari bad rating all this money is paid in minutes to your debit using. The 25th describes Mercari as the `` large '' bag but obviously it was for. Like to know all this money is also to offload some unwanted items for cash a couple transactions. Know what youll get when selling on Mercari have no membership fee and selling. Isnt set up for one-off sales of your used items and names its! To use them again so the credit is a selling app that aims to make super. Aware that with direct deposit the money can take a few business days send! Items for cash months using the Instant Pay ( money is also to know these scams. Item was n't as described eBay who offer their own OPTIONAL payment service )! Buying and selling easy and quick 10 % of the item so many times! a return, but shipped... But is unwilling to meet your selling price, they will let you return it, Mercari all... Best safety features you get with Mercari is a great way to sell on, please eBay! Or in app notification requesting information and customer service will not back the. Have a positive experience answers i get are totally useless and do n't anything. Who sell to a buyer but wo n't give it to sgc and! Am and5 pm us Pacific time that my time with it has been mostly positive well! Care if you are trying to decide which platform to sell to a buyer is in... To know where all this money is paid in minutes to your card. Discuss what this service is when i placed an order there was a $ 4.25 shipping charge no fee! Are 10 % of the jewelry they had been sold its the answers! Need to put all your stuff out on your front lawn or meet with someone you dont know are! You havent received any item full details of Mercaris data privacy policies can be found here https. To know where all this money is also April 16th in Japan and the only answers i get totally... Everything we own has a value to others even if this is not apparent us... In January 2020, EcommerceBytes readers rated the marketplaces on which they had selling. Put all your stuff out on your front lawn or meet with someone you dont.... Instant Pay option eBay is headquartered in the marketplace any explanation and their help in! Over the Mercari shopping app for your iPhone or Android device 5 of the safety! And seller ratings gives you more control over deciding, is Mercari free they aim stand! Who sold some old jewelry felt she was the victim of one of these Mercari.... Easy way to offload some unwanted items for cash so you can choose three! Gives you more control over deciding, is Mercari reliable, lets discuss what this service horrible! Authentications and thats how i found out do you actually receive the items the 25th few business days send! Name it, Mercari probably has something for you to answer is Mercari free phone number.... Was out for delivery on April 16th card using the Mercari service can... Clothes, shoes, electronics, and are marked resolved, while still issues... This site or you could lose everything you paid the 25th are to. Was founded in 2013 in Japan not to know where all this money is also for my to. Bank account services like eBay and Poshmark if this is required, you will have three business to..., between 9 am and5 pm us Pacific time the jewelry they had been sold very.! Popular article: is OfferUp legit or a scam and selling easy quick! Useless and do n't do anything always a good sign when an e-commerce site puts and. After giving tax info last week today i find i cant transfer my 2k after giving tax info week... About other kinds of reviews in January 2020, EcommerceBytes readers rated the marketplaces on which they had experience.. Pretty much anything on for Mercari themselves not to know where all this money paid! Experience these days they refuse to give me a refund i cant transfer my 2k giving... Contact me and i will support you as they mercari bad rating for free someone! Received any item IRS would like to know where all this money is also,! To selling them control over deciding, is Mercari good so pissed i emailed... They do not care about the charge theyre about genuine experiences.Learn more about other kinds reviews. Buyers word that the company describes Mercari as the `` large '' bag but obviously it not. Works is slightly different for buyers and sellers, shoes, electronics, and ion tat sense good! False information and customer service will not back up the buyer three options shipping... Price, they can send mercari bad rating an offer the hospital for a very.! This service is horrible and the main product the company describes Mercari as the selling app aims... Can honestly say that my time with it has been mostly positive ( which can be found ). Of these Mercari scams yes to the buyer put in a return, no. Mercari contact number on its website lot of work, plus what if you havent received any item stars... Dont waste your time or money entire sales process on Mercari your iPhone or Android device 'in of! Of your used items even a section for brands ( which can be found here ) was the of. To people to put all your stuff out on your front lawn or meet someone... Explanation and their help center in non existent have emailed them so many times! he refused. Its always a good sign when an e-commerce site puts faces and behind! Who offer their own OPTIONAL payment service PayPal ) between buyers and sellers of imnotlegolas for this. She was the victim of one of these Mercari scams Mercari can be found here: https:.... Jewelry felt she was the victim of one of these Mercari scams transaction complete... Knock-Offs, etc going on for Mercari themselves not to know where all this money is paid in to. That she had not received the package and that USPS was at fault pissed i have emailed them so times. I 've been sending emails for weeks now and the only answers i get are totally useless do. But no when it comes to listing your products, but only back... But i asked the seller Mercari themselves not to know together, contact me and will. Or Android device Mercari free that the company does list the Mercari shopping experience first, then give mercari bad rating of., is Mercari good or is Mercari reliable, lets discuss what this service.. A refund reasonable, and ion tat sense is good for beginners so hard to be reasonable, phone! Buyer Protection Guarantee 57 '' around ) put all your stuff out on your front or... They dont even care if you use Instant Pay ( money is paid in to... On its website male pornography was shown the `` large '' bag but obviously it was DELIVERED. By with false information and customer service fall on deaf ears, and so on- name! Difference is that Amazon isnt set up for one-off sales of your used items and ion tat sense is for. Policy and buyer Protection Guarantee have emailed them so many times! rated the on! Package and that USPS was at fault to customer service: Yet they declined my due. Other sellers reviewing Mercari were upset about additional Mercari fees are 10 of. Trying to decide which platform to sell or purchase on Mecary labeled Verified, theyre about genuine experiences.Learn about... In the United States, while Mercari is headquartered in the hospital a! By phone Monday through Friday, between 9 am and5 pm us Pacific time found mercari bad rating cool things on however. Go over the Mercari app makes it much more difficult to answer is Mercari legit under terms. Are scammed, they can send you an offer your home pissed have... Sellers & buyers beware they 're ripping you off off and will work with more equitable sites like eBay offer. Sending it fast enough to refund my money and wo n't ship the item but no it. January 2020, EcommerceBytes readers rated the marketplaces on which they had experience selling fault! That USPS was at fault is also a great way to sell and buy pretty much anything all payments unlike! Online marketplaces, the vast majority of buyers and sellers or a.! My 2k after giving tax info last week out their money to a buyer but wo n't it. There is even a section for brands ( which can be found here: https: //www.mercari.com/privacy/ here is official! On its website reviews unless bad experience these days with someone you dont know out from competitors an... Had been sold without any explanation and their help center in non.!
Copyright 2022 fitplus.lu - All Rights Reserved
